Protecting Your Information & Next Steps
OCH Regional Medical Center is notifying patients of a data security incident involving certain files in its network. On September 6, 2023, unauthorized individuals gained access to 51,266 files in OCH’s possession. The breach was discovered on September 14, 2023, and OCH’s Security Team took immediate action to secure the network and successfully halt the unauthorized access.
Protecting the privacy and security of patient information remains a top priority at OCH Regional Medical Center. Steps have been taken to strengthen internal systems, improve security protocols, and prevent future incidents. OCH takes the privacy and security of its patients’ information seriously, and continues working to safeguard patient data.
Following a thorough and ongoing investigation, it was determined that the unauthorized party may have accessed certain patient records, which could include information such as name, Social Security number, date of birth, phone number, address, diagnosis, disability code, account number, and insurance and payer information.
Forensic experts were thus engaged to assist in protecting patient information and in identifying which records may have been affected. In compliance with HHS regulations, affected individuals will receive a formal notice with additional details.
What You Can Do
OCH strongly encourages all patients to take proactive steps to monitor and protect their personal information. This includes:
- Reviewing account statements and credit reports for any suspicious activity.
- Reporting any suspected identity theft to local law enforcement, your state’s Attorney General, or the Federal Trade Commission (FTC) at IdentityTheft.gov.
How OCH is Supporting You
- Forensic Investigation & Security Measures – We have partnered with cybersecurity experts to assess the impact, enhance our security, and prevent future incidents.
- Dedicated Support Team – Our team is available to address questions and concerns.
- Identity Protection Resources – We are providing guidance on steps you can take to safeguard your information.
We’re Here to Help – Contact Us
If you have questions or need additional assistance, please call the help line at 1-877-716-0705.
As required by the U.S. Department of Health and Human Services (HHS), individual notices will be sent in compliance with federal regulations, and this notice has been posted online for individuals whose contact information may be outdated or incomplete.
OCH remains committed to protecting your information and appreciates your patience and trust as it continues taking action to enhance its security.